Delivery & Returns
Your order will be fulfilled by the delivery date set out in the email Dispatch Confirmation.
We will make delivery to your address as stated or you can select an alternative address at the checkout by selecting “ship to a different address”.
We reserve the right to refuse to accept orders from any customer; considerations of delivery problems may give rise to such a refusal. Any changes to address details must be made before the order deadlines published on our Website.
You are responsible for making suitable arrangements to receive your delivery and giving us appropriate instructions. In the event that your delivery is stolen from your doorstep or damaged while there, we do not accept liability, and will offer compensation at our discretion.
If we are unable to deliver to you, or have to deliver late, for reasons beyond our control, for example adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure, we cannot accept liability for any inconvenience or loss that this causes.
You must inspect the Products as soon as possible after delivery and notify us the day of receiving the goods if you find any defects, by calling us, emailing us or writing to us at the telephone number or email address shown on our Website. We will replace or refund you for defective Products.
The ownership of the Products ordered on our site will only pass to you when we receive full payment of all sums due in respect of the Products, including the delivery charges.
We deliver to the UK but unfortunately at present we are unable to reach Northern Ireland, Isle of Man or the Scottish Highlands. However, we are working on delivering to these areas so we will keep you posted.
The minimum delivery order of £30. For any deliveries less than £30, there will be a carriage charge of £5.50 per order.
Monday – Thursday – Orders placed with us BEFORE midday will be delivered the next working day (AM).
Friday – Orders placed with us BEFORE midday will be delivered on Saturday.
Monday – Thursday – Orders placed with us AFTER midday will be delivered the following working day (AM).
Friday – Orders placed with us AFTER midday will be delivered the following Tuesday (AM).
Our chosen courier is DPD and providing a mobile number will provide an accurate time slot of delivery.
If you need a delivery outside our delivery slots, please call us on 01892 838 111.