Your questions answered
- We will make delivery to the address you have provided or alternatively you can select a different address at the checkout by selecting “ship to a different address”.
- Please note we deliver to the UK mainland only at present.
- Your order will be fulfilled by the delivery date set out in the email Dispatch Confirmation. If we are unable to deliver to you, or have to deliver late, for reasons beyond our control, for example adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure, we cannot accept liability for any inconvenience or loss that this causes.
- We have a standard delivery charge of £5.50 for all orders under £40. Delivery is free for orders over £40.
- We regret we do not deliver on Sundays or Mondays due to Courier logistics and our hours of operation.
- Please see below for order times and corresponding delivery dates.
- Monday – Thursday – Orders placed with us BEFORE midday will be delivered the next working day.
- Friday – Orders placed with us BEFORE midday will be delivered on Saturday.
- Monday – Thursday – Orders placed with us AFTER midday will be delivered the following working day.
- Friday – Orders placed with us AFTER midday on Friday will be delivered the following Tuesday.
Our chosen courier is DPD and providing a mobile number will assist in an accurate time slot of delivery. You will receive a text from DPD on the day of delivery with your approximate delivery time slot.
Please contact us as soon as you can after placing your order and we will endeavour to do our best to amend or cancel your order.
Orders are fulfilled in good faith. Unless damaged or defective we cannot accept any returns.
We offer a next day delivery service when you place your order by midday. Your delivery will arrive between the hours of 9.00am and 5pm Tuesday to Friday.
No. We take delivery instructions so your driver can leave your order where you want it. Alternatively, the driver will leave a note in your letterbox and deliver your order to the closest access point for you to collect.
We have created different boxes which can be found in our boxes section on the website or you can make your own box and choose your favourite items in our store.
We take all payments by credit or debit card at the check-out stage of your order on our website.
We can deliver to your preferred address across the United Kingdom. For any further delivery questions feel free to call us during working hours Monday to Friday between 9:00am and 5:00pm on 01892 838 999.
Your driver can leave your product box anywhere that you think will be safe; if there’s nowhere outside we can leave with your neighbours, in a porch, garage or shed and pop your delivery inside. Please ensure you leave clear instructions when you are placing your order at the check-out stage.
Our food products are protected in our carefully selected boxes. Anything chilled will come packed in ice packs to keep the products at the right temperature until you unpack it.