Terms & Conditions

Where to find information about us and our products

You can find everything you need to know about us, Anthony Rowcliffe and Son Limited (a company registered in England with registered number 02213734), and our products on our website www.boxeddeli.co.uk before you order.

Please read these terms and conditions carefully before ordering any products from our site. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.

Please be very careful when entering your address details particularly postcodes when placing your order, we cannot be liable for products being delivered to the wrong address.

By placing an order through our site, you promise to us that:

  • You are at least 18 years old;
  • You are resident in Great Britain (England, Wales and Scotland). At present we do not deliver to Northern Ireland, Isle of Man, Scottish Highlands or the Channel Islands, therefore we cannot not accept orders from these places.

We only accept orders when we’ve checked them

Sometimes we reject orders

Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because we can’t verify your age (where the product is age-restricted), because you are located outside the UK or outside of our delivery areas as stated on our website or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

We contact you to confirm we’ve received your order and we accept it when we dispatch the product to you.

We charge you when you order the products

We charge interest on late payments

If we’re unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

We’re not responsible for delays outside our control

If our supply of your product is delayed by an event outside our control, such as strikes, weather conditions, war, pandemics, a failure of the world wide web etc, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team to end the contract and receive a refund for any products you have paid for, but not received, less reasonable costs we have already incurred.

Products can vary slightly from their pictures

A product’s true colour may not exactly match that shown on your device or screen or in our marketing or its packaging may be slightly different.

We charge you if you don’t give us information we need

We reserve the right to charge you additional sums if you don’t give us information we’ve asked for about how we can access your property for delivery or if you gave us an incorrect delivery address.


You are responsible for making suitable arrangements to receive your delivery and giving us appropriate instructions. If no-one is available to receive the delivery then we may leave the products on your doorstep or as instructed by you. In the event that your delivery is stolen from your doorstep or from some other place where you have instructed us to leave it, or is damaged while there, we do not accept liability, and will offer compensation at our discretion.

If you bought online, you may have a legal right to change your mind

Your legal right to change your mind. For most of our products bought online, you do not have the right to change your mind because, by their nature, the products are liable to deteriorate or expire rapidly (for most of our products, there are “Use By” dates and a large number of our products eg our cheeses and meats, require to be kept in refrigerated conditions.) For those products that are not liable to deteriorate or expire rapidly eg our wines then, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

When you can’t change your mind. You can’t change your mind about an order where a product has been opened or consumed.

The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days after the day we deliver it.

How to let us know. To let us know you want to change your mind, contact our Customer Service Team: www.boxeddeli.co.uk or +441892831 100.

You have to return the product at your own cost. You have to return your product to us within 14 days of your telling us you have changed your mind. Returns are at your own cost. You can:

  • send the product back to us, using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won’t refund you the price.

We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. In some cases, because of the way you have treated the product, (for example by damaging the product or its packaging) no refund may be due.

When and how we refund you. If you tell us you’ve changed your mind about a product that hasn’t been delivered, we refund you as soon as possible and within 14 days. If you’re sending your product back to us, we refund you within 14 days of receiving it (or receiving evidence you’ve sent it to us). We refund you by the method you used for payment. We don’t charge a fee for the refund.

You have rights if there is something wrong with your product

If you think there is something wrong with your product, you must tell us as soon as possible by contacting our Customer Service Team: www.boxeddeli.co.uk or +441892831 100. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Remember too that you have several options for resolving disputes with us.

We can end our contract with you

We can end our contract with you for a product and claim any compensation due to us if:

  • you don’t make any payment to us when it’s due and you still don’t make payment within 7 days of our reminding you that payment is due;
  • you don’t, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to deliver the product;
  • you don’t, within a reasonable time, either allow us to deliver the product to you or collect it from us.

We don’t compensate you for all losses caused by us or our products

We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:

  • Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
  • Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We’re not responsible for delays outside our control.
  • Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
  • A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.

We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice which is available on our website.

You have several options for resolving disputes with us

Our complaints policy. Our Customer Service Team (www.boxeddeli.co.uk or +441892831 100) will do their best to resolve any problems you have with us or our products.

You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Other important terms apply to our contract

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.